Monthly Archives: April, 2009
What we’d like to see twitter do
Why does twitter not brand it’s Welcome or follow emails?
So far twitter has avoided the advertising route, but why not do something like the below? At the bare minimum we’d like them to brand their emails and provide some thing more than just an alert. In this example we’ve included some links to other people my new follower follows.
@twitter We’d love to help send… Continue reading
Welcome emails – your first hand shake with your new user
You don’t get a second chance to make a first impression.
So why send a poorly formatted welcome email. If you don’t engage the user now at this touchpoint where they are expecting your email, how do you expect to engage them when you send your marketing message.
The two biggest problems with welcome emails:
- Not engaging
- Doesn’t make it to the inbox
Both result… Continue reading
Best practices for peer initiated emails (invites)
When sending invitational emails that are “peer initiated” you need to be very careful as you can quickly degrade you delivery due to either abuse by your users or getting carried away with trying to grow your audience.
Since CAN-SPAM essentially says peer initiated are OK (albeit this was before web mail address books were being scraped as a daily basis), we’ve asked our clients to follow our best… Continue reading
Identifying your email opportunities
When was the last time you looked at your site and evaluated when and what you were sending?
Do you send an authentication email AND a welcome email or are they one and the same?
Do you send an email to a new user that hasn’t signed in again for a month?
Does your reset password email just contain a single link? Your touchpoints with your users… Continue reading
How to avoid phishing
If you are not technically savvy it’s hard to figure out if an email from paypal or chase is really from who it says it is. If in doubt just make sure that you type the address in yourself. You should be able to remember most of your banking urls, and just open your browser and go there. Don’t follow that lovely link that may save you 1 click or… Continue reading